Thatcher House for Heeren Collective Grande Shopper Basket

We want you to love your purchase! If you are not completely satisfied with your order, we're here to help. Our straightforward return and refund policy is designed to build trust and ensure your shopping experience is as smooth as possible.

Returns: You have 72 hours from the date your order is receivedto return any item for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges: If you need to exchange an item for a different size or color, please contact us to ensure the desired item is in stock. Exchanges are processed as quickly as possible upon receipt of the original item.

Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. For any questions or concerns, please contact our customer service team at info@heerenhuijs.com

We are committed to delivering your order promptly and securely. Here’s everything you need to know about our local shipping, packaging, and costs:

Shipping Methods: We offer convenient local delivery to get your order to you quickly and reliably.

Packaging: All items are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly materials whenever possible to minimise our environmental impact.

Shipping Costs: We keep things simple with a flat-rate shipping fee for all local orders, regardless of the order’s weight or size. The flat rate will be displayed at checkout for full transparency.

Order Processing: Orders are processed within 1-2 business days. Once your order is on its way, you’ll receive a confirmation email with tracking information.

For any questions or concerns about shipping, please contact our customer service team at info@heerenhuijs.com